1. Digital service only
Asifent (sole proprietorship) operates the FBR Digital Invoicing System at https://fbr.asifent.com. Our registered business address is North Karachi, Karachi, Pakistan. We sell software subscriptions and invoice-credit packs. We do not sell or ship physical goods, so there are no courier timelines, merchandise returns, or replacement shipments.
2. Checkout that is not completed
Payments are collected on Safepay Express Checkout. If you abandon checkout, the payment fails, or Safepay reports the tracker as cancelled or expired, the order stays pending until it is cancelled or expired. You are not charged for that attempt. You may start a new checkout from Billing.
3. Cancellation of orders
You may cancel an order by emailing support@asifent.com or messaging WhatsApp +92 330 3696062 with your account email and order number.
- A pending, unpaid, or not-yet-fulfilled order (for example, a subscription that has not been activated and invoice credits that have not been delivered or consumed) can be cancelled, and no charge is retained where the payment has not been captured.
- A paid order is cancelled under the refund rules in sections 5 and 6 below; where the order cannot be cancelled, we explain why in writing.
- Cancelling a subscription stops future renewals from the next billing cycle. It does not automatically reverse the current paid period, and access continues until the end of that period.
4. How to request a refund
Email support@asifent.com with your account email, order number, and reason. You may also WhatsApp +92 330 3696062. A platform administrator reviews the request. There is no self-serve refund button in the workspace.
5. Subscriptions and invoice credits
Unused subscription time may be refunded at our discretion after a written request. Once a billing period has been consumed for live invoicing, that period is generally not refundable.
Unused invoice credits from a credit pack may be refunded at our discretion if they have not been consumed against submitted invoices. Credits already used to file invoices are not refundable.
6. How refunds are paid and turnaround time
Approved refunds are issued in PKR through the original Safepay payment method where possible. Ledger entries are reversed; money is not deleted from the billing record.
Turnaround time: once a refund is approved, we process it within 7–10 business days. After processing, the time for the amount to appear in your card or wallet statement depends on Safepay and the issuing bank, card network, or wallet provider, which is outside our control.
7. Contact
Refund and cancellation questions: support@asifent.com or WhatsApp +92 330 3696062. See also our Contact Us page for our customer complaint handling mechanism.